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Samsung Members - App to solve problems of galaxy users

What is Samsung Members App?


Samsung members appSamsung recently refreshed its Galaxy Community app & launched it as "Samsung Members" app. Calling it a "One-stop service centre", it is aimed to provide better customer service.

The app offers a comprehensive FAQ section, a community for galaxy users, support features like self-diagnosis, service centre information, and One-to-One remote help. The app will also take error reports, feedback & suggestions from the vast user community.



The app, In-depth


Galaxy Community became samsung membersThe app opens up with a pop-up menu asking users to choose between importing previous content if they had been using the galaxy community app or start as a new user by logging in with your Samsung account.


The app's home screen shows latest News & Tips with a search button at the top with 3buttons at the bottom leading to the Feedback, Suggestions & Support sections; the availability of these services are location & device dependent.

Feedback section offers FAQ which is well categorised & a Questions/Errors section where you can ask questions & report errors

Suggestions section is the place from where you can send your suggestions about the device to Samsung. This is a very positive attempt by the company as it'll be able to receive a lot of valuable suggestions directly from its users.

Support section is where you can use the diagnostics tools to check your device's hardware & optimise it using various other tools. Information about service centres & smart tutor is also available here.


Review - Our experience with the app


Samsung Members app is a mix of the good & the bad with scope for a lot of improvement. The app's FAQ section is basic but well organised & will be useful for first-time users. The option to ask a 1:1 question is useful too. The idea to take suggestions from the users is great & easy to use, though in our case, numerous attempts to send a suggestion failed with a server response error. the app doesn't actually have much up its sleeves in the support section, where most of the device optimisation features it offers like Clear RAM/storage, optimise settings, uninstall unused app etc are already present in the 'Smart Manager' in your device. The After-Sales section under the Support Menu offers to let you know about service centres which just redirects you to Samsung's website in your browser.

The app is a step in the right direction but still not as useful as it should be. The app has a few issues and thus 1000+ 1-star ratings out of the 3500+ reviews on google's play store. Features like in-built smart tutor, option to register complaints of faulty devices/service centres, tracking of complaints/repairs, information about email & toll-free customer care numbers from within the app would definitely add value to it.

We also must not forget that the app is relatively new & it would improve over time. Till then give it a try & if you find any error, send your suggestions on improving the device via the app.


How to get the app?


If you are a user of any of Samsung's Galaxy series device, you're entitled to get the app. You might see an 'information message' notification on your phone which would lead you to the installation of the app or you can also get it from the google play store by clicking on the button below.


Download Samsung Members App from google play store


OnePlus 3T December Dash ₹1 Sale - All you need to know!

OnePlus 3T December Dash ₹1 Sale
OnePlus India had come up with a ₹1 sale on Diwali, where the participants had to draw mystery boxes & pay ₹1 on being successful, to win various gifts like the OnePlus 3 and other accessories.

It's december now & the company has come up with ₹1 December Dash, following the launch of the OnePlus 3T;  an updated version of the OnePlus 3. The OnePlus 3T comes with an updated chipset, a 16 MP front camera, a 3400mah battery and a new gunmetal color with the price tag of ₹30,000/-

What is the OnePlus 3T december dash?


The OnePlus 3T december dash is a ₹1 sale in which the participants have to complete an entry challenge, earn points by inviting friends, claim prizes in the prize shop, pay ₹1 within 3 hours and win various prizes. (ENTER HERE)

The Prize Shop is open 12 - 6pm (IST) on every Friday in December (9, 16, 23, 30) while stocks last. There is no limit to the number of prizes to be won by a participant.

What's up for winning?


The "Prize Shop" houses a variety of OnePlus products. It open 12 - 6pm (IST) on every Friday in December (9, 16, 23, 30) while stocks last during which the user has to claim prizes.  Each item is listed along with the number of points the participant must have to be eligible to claim that item. Here is the list of prizes for your convenience.

OnePlus 3T 64GB - 300 points
OnePlus Backpack - 33 points
OnePlus Travel Messenger Bag - 33 points
OnePlus Dash Charge T-shirt - 12 points
OnePlus Never Settle T-shirt - 12 points
OnePlus 2 Bamboo/Karbon/Rosewood/Black Apricot StyleSwap Cover - 15 points
OnePlus 3 Sandstone/Karbon/Bamboo/Rosewood/Black Apricot Case - 9 points
OnePlus 3 Flip covers - 6 points
OnePlus 3 Curved Tempered Glass Screen Protector - 12 points
OnePlus Dash Charge Type-C cable - 9 points
OnePlus 3 Tempered Glass Screen Protector - 6 points
OnePlus Dash Charge Car Charger - 24 points
OnePlus 3 Translucent Grey Case - 6 points
OnePlus Dash Power Adapter - 12 points
OnePlus Bullets Earphones (V2) - 12 points

How to Enter & Win?


  • Compulsory: Visit this link or click on the button below to enter and complete the Entry Challenge before 28th December 2016
    • Sign up with email or sign in with social accounts
    • Verify your mobile number
    • Add your shipping address



  • After completing the Entry Challenge, share & invite your friends to earn more points, which can be used in the prize store to claim prizes.
  • The Prize Shop opens 12 - 6pm (IST) on every Friday in December (9, 16, 23, 30) & you need to claim prizes using your points.
  • Once you've claimed your prize, pay ₹ 1 within 3 hours to place your order. Prizes that are not paid for expire after 3 hours.
  • Wait for the prize to reach you!

Terms & Conditions


  • Once claimed, points are deducted from your total and your prize cannot be unclaimed.
  • Pay ₹ 1 within 3 hours to place an order with the claimed prize. Prizes that are not paid for expire after 3 hours.
  • Prizes are shipped to the address you entered during the Entry Challenge. We cannot guarantee delivery for all addresses across India – you may be asked to supply a different one.
  • For products sold at ₹ 1 (including the Prize Draw) during the 3T December Dash Sale, oneplusstore.in return policy is not applicable.
  • OnePlus & Mobitech Creations reserve the right of final decision on the interpretation of the Rules (How to Enter section on event page).
  • Collected data may by used at oneplusstore.in or oneplus.net.
  • All new users who complete the Entry Challenge during December 2-28 are entered into the weekly prize draw to win one of three OnePlus 3T 64GB devices.
  • The prize draw takes place every Saturday in December.
  • Winners are notified by email shortly after.
  • Points, payments and order statuses may take up to 5 minutes to be updated - try refreshing your browser at timely intervals.

Enter the Sale Now, Share as much as you can & win the OnePlus 3T and more for just ₹ 1!